Manage Reputation Across 1,000+ Locations From One Intelligent Dashboard.
Centralize reviews, Google Business Profiles, AI insights, campaigns and teams across your entire brand.
One platform for every location, market and customer experience.
😵 Without Goo.Reviews
- Fragmented location data in spreadsheets
- Slow, inconsistent review replies
- Outdated hours, services and photos
- No cross-location root-cause analysis
- Manual monthly reporting
- Little visibility into local execution
✨ With Goo.Reviews
- One command center for every location
- AI-assisted, on-brand replies with approval
- Profile intelligence flags every gap
- Cross-location patterns & root causes
- Automated executive reporting
- Accountable, scoped local teams
Drill from brand → country → region → city → location. Filter by performance, franchise or market.
Locations
Network AI recommendation
Update holiday hours at 17 locations · Upload recent lobby photos at 23 hotels.
Profile Health · Demo data
Completeness
Content freshness
Review health
Conversion-readiness
Prioritized actions · London Bridge
- Publish 2 new lobby photos
- Add spa service category
- Confirm weekend hours
Thank you for the lovely review of your Mayfair stay. We're sorry check-in felt slow and are adding front-desk staff at peak arrival times.
Human edits and approves before publishing · head-office approval for sensitive reviews · full action log.
Raw reviews → themes
Executive summary · this week
Breakfast wait-time complaints increased 18% across four hotels.
Recommended: review breakfast staffing 7–9 AM at the four flagged locations.
Locations replying within 12 hours show stronger customer sentiment.
Recommended: enforce a 12-hour reply SLA network-wide.
Front-desk professionalism is the most praised topic in the North region.
Recommended: feature it in North-region marketing content.
- Unique QR & NFC links per location · bulk QR packs
- Branded templates · A4, A5, tabletop & card sizes (PDF/JPEG/PNG)
- Global themes with controlled local customization & languages
- Private feedback capture for service recovery
One global theme → hundreds of locations
Thank you for staying with Grand Horizon London. We'd love your feedback on your visit. Leave a Review →
- Global campaigns with local sender & location details
- Multilingual templates · scheduling & reminders
- Consent disclaimers, unsubscribe & permission controls
Review velocity · last 8 weeks
Location heatmap · click to filter
Hover or tap a cell to filter the location table.
CSV & PDF exports · automated monthly executive reports · regional comparison tables.
Role-based permissions, multi-location assignment, approval workflows and audit logs — with location-level data isolation.
Permission matrix · toggle a role
- Reviews & repliesAllowed
- AnalyticsAllowed
- QR managementAllowed
- CampaignsAllowed
- Team & rolesAllowed
- Global settingsAllowed
- ApprovalsAllowed
Global controls
- Logos, colors & QR themes
- Response tone & guidelines
- Campaign & social templates
- Default languages & tags
Local overrides
- Services, links & platforms
- Location contact details
- Local-language execution
- Custom domains (where configured)
One platform for every market, language and timezone.
How was your stay?
Automatic browser-language detection · AI replies matched to the review language · timezone-aware reporting.
- Nearby ratings, review growth & recency
- Reply-rate, content-freshness & profile-health gaps
- AI explanations & prioritized actions per market
| Metric | Your Location | Local Competitor |
|---|---|---|
| Rating | 4.3 | 4.7 |
| Reviews | 612 | 1,140 |
| New (mo) | 18 | 44 |
| Reply rate | 74% | 95% |
| Profile health | 68 | 90 |
Solution design for your network.
Org, brand & locations onboarded.
Google profiles connected & configured.
Roles, QR assets, templates & workflows.
Pilot, network rollout & success review.
Dedicated onboarding specialist or account manager where contracted · priority support · enterprise SLA per agreement · training for head office and location managers.
Each location's data stays scoped to its team.
Granular permissions for every module.
SSOPlanned
Full trail for replies, roles & config changes.
Approval workflows before anything goes live.
Account controls & implementation governance.
Certification claims such as GDPR alignment, SOC 2 or SSO are shown only where verified or clearly marked as planned.
Demo names shown as placeholders — replace with real, approved testimonials.
“One command center replaced a dozen spreadsheets.”
Hospitality
“AI intelligence tells us what to fix, by region.”
Restaurants
“Managers see only their site — governance is simple.”
Healthcare
“Executive reports finally roll up the whole brand.”
RetailSee how Goo.Reviews can centralize reviews, Google Profile intelligence, AI insights, campaigns and teams across your organization.