What is hospitality reputation management software?

It's an all-in-one platform that helps hotels, resorts, and travel businesses collect more guest reviews, reply with AI, monitor ratings across platforms, and improve their Google visibility — all from one dashboard.

Does Goo.Reviews support multi-location businesses?

Yes. Manage 1 to 1,000+ properties from a single dashboard with roll-up reporting, per-location views, and delegated managers.

How can hotels get more Google reviews?

Guests scan a QR code at reception, rooms, or dining — or receive a WhatsApp/email/SMS request — and leave a review in seconds. AI helps them write it, so more happy guests actually post.

How does AI help in managing reviews?

AI drafts personalized, on-brand replies in seconds, analyzes sentiment and themes across all your reviews, and surfaces the insights that improve guest experience.

Can Goo.Reviews help Airbnb hosts?

Absolutely — vacation rental and Airbnb hosts use Goo.Reviews to collect more 5-star reviews and manage their reputation across platforms.

How can reviews improve hotel bookings?

More and better reviews boost your Google ranking and star rating, build trust with travelers, and directly increase bookings and direct revenue.

Reputation Management for Hospitality & Travel

Build Trust. Get More Bookings. Grow Your Hospitality Business.

Collect more guest reviews, reply instantly with AI, improve Google visibility, and turn happy guests into lifelong advocates.

Start Free Trial →Book a Demo →

4.8/5 on G2 4.9/5 on Capterra 4.8/5 on GetApp

Reputation Overview

This Month ▾

Average Rating

▲ +0.4

Total Reviews

▲ +118.6%

New Reviews

▲ +24.1%

Response Rate

▲ +12%

James Walker

Amazing stay! The staff was friendly and the room was perfect.

✨ AI Reply Suggestion

Thank you so much, James! We're thrilled you had a wonderful stay…

EditApprove & Reply

Google

4.6

+0.4 this month

Sofia Martins

Google · 2d ago

Flawless check-in and the rooftop views were unreal. Booking direct next time!

Liam O'Brien

TripAdvisor · 5h ago

Staff remembered our anniversary — thoughtful touches everywhere. 10/10.

Aisha Rahman

Booking.com · 1d ago

Spotless rooms, quick replies, easy stay. Already recommended to friends.

Trusted by Every Hospitality & Travel Business

HotelsResortsBoutique HotelsHostelsBed & BreakfastVacation RentalsMotelsHoliday ParksTravel AgenciesTour OperatorsCruise ServicesCar RentalsAirport TransfersTourist Attractions

From happy guest to 5-star review in 4 simple steps: the guest checks out, receives a personalized review request via SMS or email, shares feedback in a few taps, and the review is published across Google, TripAdvisor, Facebook and more.

Collect More Guest Reviews

QR codes for reception, rooms, and dining
WhatsApp, email & SMS review requests
Custom review links & NFC cards
More reviews. Better ratings. More bookings.

AI-Powered Review Replies

Respond Faster. Impress Every Guest.

AI generates personalized replies in seconds
Maintain a consistent brand voice
Reply directly to Google reviews
Turn negative reviews into positive experiences

Google Business Profile Optimization

Improve Your Google Visibility & Get Found by More Guests

Profile Health Score & actionable insights
Fix missing information instantly
Boost local rankings & map visibility
Attract more guests and direct bookings

AI insights dashboard for guest feedback: top positive themes like friendly staff, cleanliness and great location, an AI recommendation to keep highlighting them, and the top issues found — slow check-in, WiFi issues and room cleanliness — so you can improve what matters.

AI Insights That Drive Growth

Understand Guest Feedback. Improve What Matters.

AI identifies trends, strengths & weaknesses
Know what guests love and what needs attention
Make smarter decisions that improve guest experience
Increase satisfaction and repeat bookings

Competitor Intelligence

Stay Ahead of the Competition

Compare ratings, review volume & growth
Track competitor performance
Find opportunities to improve
Win more guests and increase market share

Metric	You	Competitor A	Competitor B
Average Rating	4.6 ★	4.2	4.4
Total Reviews	1,248	890	1,102
New Reviews (30d)	342	276	301
Response Rate	98%	72%	85%
Profile Health	86	67	74

↑ Opportunity: increase review requests after checkout to grow reviews faster.

Built for Every Hospitality & Travel Business

Hotels

Increase trust and direct bookings

Resorts

Enhance guest experience & loyalty

Vacation Rentals & Airbnb

Get more 5-star reviews

Travel Agencies

Build credibility & win more clients

Tour Operators

Get more reviews for every tour

Cruise Services

Improve satisfaction at every voyage

Car Rentals & Transfers

Build trust and get more bookings

Tourist Attractions

Create unforgettable visitor experiences

Ready to Grow Your Hospitality Business?

Join thousands of hospitality & travel businesses using Goo.Reviews to build trust, get more reviews, and grow their reputation.